man tiger-vpn
Email [email protected] with your device model, iOS version, and what happened. If it's about a payment, include the date and pass type (we never need your card number).
$ how passes work
1) pick a country → e.g. United States · NYC 2) pick a pass → $1/1h · $3/24h · $7/wknd · $10/7d 3) pay with Apple Pay → no account needed 4) tap connect → PROTECTED · live timer starts 5) running low? extend → +10m / +30m / +1h 6) time ends → session stops. nothing renews.
Does Tiger VPN auto-renew or subscribe me to anything?
No. Tiger only sells one-time time passes. There is no subscription and nothing renews — so there is nothing to cancel.
Do you keep logs of what I do?
No. We never record your browsing, DNS queries, or traffic contents. We keep only minimal data — your selected country, total bytes for the session, and timestamps — for billing and abuse prevention. See ~/privacy.
I bought a pass but it won't connect.
First, toggle Airplane Mode off/on or switch Wi-Fi ↔ cellular, then reopen the app and tap connect. If it still fails, try a different country. If a paid session can't be restored, email [email protected] and we'll credit or refund the affected pass.
iOS is asking to "Allow VPN Configurations" — is that normal?
Yes. iOS requires your permission once to add the VPN profile so Tiger can create the secure tunnel. Tap Allow and confirm with Face ID / passcode. You can remove it anytime in Settings → General → VPN & Device Management.
Can I get a refund?
App Store purchases are refunded through Apple — request via reportaproblem.apple.com. If a session failed on our side, contact us and we'll make it right.
Which countries can I connect to?
At launch: United States, United Kingdom, and Japan — with more added over time. Switch countries any time from the picker.
Will streaming / a specific website work?
A VPN changes your apparent location, but we can't guarantee any specific third-party service will allow access. See ~/terms §07.
Do I need an account?
No. You can use Tiger as a guest. Signing in (Apple, Google, email, or phone) is optional and just lets you carry passes across devices.
How do I delete my data?
Email [email protected] from your account email (or with your guest ID) and we'll delete it. See your rights in ~/privacy §06.
$ contact
Support: [email protected]
Privacy requests: [email protected]
Operator: Inspired Technologies · 18 John St, Toronto, ON M5V 0E9, Canada